PETALING JAYA: The outage that disrupted TM Net Sdn Bhd’s Internet services on Thursday was caused by a failure in the APCN 2 submarine cable link between Hong Kong’s Lantau Island and Chongming Island off Shanghai, said TMNet chief executive officer Datuk Baharum Salleh.
He said the cable failure which occurred at 6.20am that day in the Asia Pacific Cable Network 2 - a 19,000km-long fibre optic cable system connecting China, Hong Kong, Japan, South Korea, Malaysia, the Philippines, Singapore and Taiwan - made it difficult for Internet users to access websites hosted outside Malaysia.
It was reported yesterday that the outage affected TMNet’s streamyx, dial-up, prepaid, WiFi hotspot and leased-line services, and caused service degradation at some of its international links to Singapore, Hong Kong, China, South Korea, Japan, Thailand and the United States.
Baharum said restoration was in progress and service was expected to resume by tomorrow evening.
“We are doing everything necessary to restore services. We apologise for any inconvenience caused.
“TM Net has diverted some traffic to other unaffected submarine cable network systems,” Baharum said in a statement.
A notice had also been posted on TMNet’s website to explain the outages.
**News exerpt from The Star . Read it here.
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